Refund policy

Returns & Exchanges

We accept return requests within 14 days of confirmed delivery. Returned items must be unworn, unwashed, unused, and returned with all original tags and packaging. Items showing signs of wear, washing, alteration, damage, fragrance, deodorant, or other use will not be accepted.

To request a return, email support@madebyvaelo.com with your order number and reason for return. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. Original shipping fees, customs duties, import taxes, and related international charges are non-refundable.

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Financial institutions may require additional processing time before the refund appears.

Direct exchanges depend on available inventory and can't be guaranteed. When inventory permits, VAELO Support will assist with an exchange. Otherwise, an approved return will be processed as a refund.

Items marked final sale, gift cards, and worn, washed, altered, or damaged items are not eligible for return.

Damaged or Incorrect Orders

If an order arrives damaged, defective, or incorrect, contact support@madebyvaelo.com within 7 days of delivery. Include the order number and clear photographs of the item and packaging. We will review the request and provide an appropriate replacement, repair, store credit, or refund.

Minor variations in garment-dyed color, texture, embroidery, wash, and measurement can occur as part of garment manufacturing and are not automatically considered defects.

Cancellations & Order Changes

Foundation / Vol. 01 orders are fulfilled from available inventory. Orders may be cancelled within 24 hours of purchase by contacting support@madebyvaelo.com with the order number. After the 24-hour cancellation period, orders may already be prepared for shipment and cannot ordinarily be cancelled.

Requests to change a size, color, or shipping address must be submitted within 24 hours of purchase. We will make reasonable efforts to accommodate changes, but changes cannot be guaranteed once an order has been prepared for shipment.

If VAELO cancels an order or is unable to fulfill an item, the affected customer will receive a full refund to the original payment method.

Submitting a request does not confirm that an order has been changed or cancelled. A change or cancellation is confirmed only after written confirmation from VAELO Support.